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Privacy Policy – LIH Stafford IV Services

Last updated: 12/3/2025

This Privacy Policy explains how LIH Stafford (“we,” “us,” or “our”) collects, uses, and protects information about visitors and patients who use our website and online services.

By using this site or booking services through it, you consent to the practices described in this Privacy Policy.

1. Who We Are

Our website address is: https://lihstafford.com.

LIH Stafford provides IV hydration and related health services in Stafford, Virginia and surrounding areas.

2. Information We Collect

We collect information in the following ways:

2.1 Information you provide directly

  • Contact details (name, email address, phone number, mailing address)

  • Account details (username, password) if you register an account

  • Appointment information (selected services, date/time preferences, clinic location)

  • Billing information (billing name, address; payment details processed by our payment processor)

  • Health-related information you voluntarily share in intake forms, questionnaires, or messages (such as symptoms, medical history, medications, allergies, or treatment goals)

  • Information you submit through forms, comments, or contact requests on the site

2.2 Information collected automatically

When you visit our site, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information and operating system

  • Referring website or URL

  • Pages viewed, time spent on pages, and other usage analytics

This information is typically collected through cookies, logs, and similar technologies for security, performance, and analytics.

3. Comments

When visitors leave comments on the site, we collect:

  • The data shown in the comments form

  • The visitor’s IP address and browser user agent string (to help spam detection)

An anonymized string created from your email address (a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available at:
https://automattic.com/privacy/

After approval of your comment, your profile picture (if using Gravatar) is visible to the public in the context of your comment.

4. Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS). Visitors to the website can download and extract any location data from images on the website.

5. Cookies

We use cookies and similar technologies for security, functionality, and user experience.

  • Comment cookies:
    If you leave a comment on our site, you may opt in to saving your name, email address, and website in cookies. This is for your convenience so you do not have to re-enter your details when leaving another comment. These cookies generally last for one year.

  • Login cookies:
    If you visit our login page, we set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
    When you log in, several cookies are set to save your login information and screen display choices. Login cookies typically last for two days, and screen options cookies for one year. If you select “Remember Me,” your login will persist for about two weeks. Logging out removes the login cookies.

  • Editing/publishing cookies:
    If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It usually expires after 1 day.

You can control cookies through your browser settings, but disabling cookies may affect the functionality of some parts of the site (for example, logins and checkout).

6. Embedded Content from Other Websites

Articles on this site may include embedded content (e.g., videos, images, articles, maps, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website directly.

These websites may:

  • Collect data about you

  • Use cookies

  • Embed additional third-party tracking

  • Monitor your interaction with that embedded content, including tracking your interaction if you have an account and are logged in to that website

We encourage you to review the privacy policies of any third-party sites or services you interact with through embedded content.

7. How We Use Your Information

We use the information we collect for purposes including:

  • Providing and managing appointments, IV services, and related clinical operations

  • Creating and managing your online account

  • Processing payments and sending payment confirmations or reminders

  • Communicating with you about appointments, test results (where applicable), and clinic updates

  • Responding to questions, messages, or customer support requests

  • Maintaining site security and preventing fraud or abuse

  • Improving our services, website functionality, and user experience

  • Complying with legal, regulatory, and professional obligations

Health-related information you choose to share may be used by our clinical staff to help deliver safe and appropriate care.

8. Who We Share Your Data With

We do not sell your personal information. We may share your information with:

  • Service providers and vendors who assist us in operating the website and delivering services, such as:

    • Website hosting and maintenance providers

    • Email and SMS providers

    • Online forms and document services

    • Payment processors (e.g., Stripe or other merchant services)

    • Practice management, telehealth, EHR, or secure messaging platforms

  • Security and anti-spam services
    Visitor comments may be checked through an automated spam detection service.

  • Professional advisors and regulators
    As required, we may share information with legal, accounting, or regulatory bodies to comply with laws and professional standards.

  • Legal and safety purposes
    We may disclose information when required by law, court order, subpoena, or to protect the rights, property, or safety of our patients, staff, or others.

If you request a password reset, your IP address may be included in the reset email.

9. How Long We Retain Your Data

  • Comments:
    If you leave a comment, the comment and its metadata are retained indefinitely. This helps us recognize and automatically approve any follow-up comments instead of holding them in a moderation queue.

  • User accounts:
    For users that register on our website, we store the personal information they provide in their user profile.

    • All users can see, edit, or delete their personal information at any time (except they cannot change their username).

    • Website administrators can also see and edit that information.

  • Appointment and medical records:
    Information related to appointments and health services may be retained in accordance with applicable healthcare, regulatory, and professional record-keeping requirements. These retention periods may be longer than the life of your online account.

  • Transaction and billing data:
    Billing and payment information is generally retained for the time periods required by tax, accounting, and regulatory rules.

10. Your Rights Over Your Data

If you have an account on this site or have left comments, you may request:

  • An exported file of the personal data we hold about you, including any data you have provided to us.

  • That we erase personal data we hold about you.

This does not include any data we are obligated to keep for administrative, legal, regulatory, or security purposes, or health-care record-keeping requirements.

Depending on your location, you may have additional rights under privacy laws (for example, rights to restrict processing or object to certain uses). Please contact us for details relevant to your jurisdiction.

To submit a request, use the contact details in Section 13 below.

11. Data Security

We implement reasonable technical and organizational measures to protect your information against loss, misuse, unauthorized access, disclosure, alteration, or destruction.

No system is perfectly secure, and we cannot guarantee absolute security of information transmitted or stored electronically. You are responsible for keeping your account credentials confidential and for notifying us promptly of any suspected unauthorized access.

If we use third-party platforms that are designed for healthcare communications and records, those platforms may have their own security and compliance frameworks (such as HIPAA business associate agreements) which govern how information is protected.

12. Children and Minors

Our services are intended for adults and for minors who receive care with the consent of a parent or legal guardian. The website itself is not designed for unsupervised use by children under 18.

We do not knowingly allow minors to create accounts or provide personal information without appropriate parental or guardian involvement. If you believe a minor has provided information without consent, please contact us so we can review and address the situation.

13. Where Your Data Is Stored and Sent

Our website is hosted in the United States, and your information may be stored or processed in the U.S. or other locations where our service providers operate.

Visitor comments may be checked through an automated spam detection service, and payment information is processed by third-party payment processors according to their own policies and security procedures.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we do, we will revise the “Last updated” date at the top of this page. Your continued use of the site after any changes are posted constitutes your acceptance of the revised policy.

15. Contact Us

If you have questions about this Privacy Policy, our data practices, or wish to exercise your rights, you can contact us at:

LIH Stafford
Healing Leaf Health Center
9 Kingsland Dr.
#107
Stafford, VA 22556


support@lihstafford.com